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People In Ventura County Can Now Use Mobile Phones To Text 9-1-1 In An Emergency

(KCLU photo)

Provides new support for those who are deaf, hard of hearing

People in Ventura County now have a new way of reaching out for help in an emergency. If for some reason you can’t make a voice call on your mobile phone, you can text a message to 9-1-1.

The new service is available for law enforcement and fire department calls in Ventura County. It will provide a new resource for people who are deaf, or hard-of-hearing.

Public safety officials say calls are still preferred, because it’s a quicker way for dispatchers to ask critical questions.

If the 9-1-1 text service isn’t available in your area, you will get a bounceback text telling you to make a voice call. And, the text service won’t work if your phone is roaming, or if the wireless carrier can’t lock in your location.

Lance Orozco has been News Director of KCLU since 2001, providing award-winning coverage of some of the biggest news events in the region, including the Thomas and Woolsey brush fires, the deadly Montecito debris flow, the Borderline Bar and Grill attack, and Ronald Reagan's funeral.